Refund policy

Order Modifications & Refund Policy
At Arcade World USA, we prioritize transparency and customer satisfaction. You may revise or cancel standard orders at no cost prior to shipment (exclusions apply to personalized/custom items; see details below).

For assistance, contact our team via email at support@arcadeworldusa.com or call (307) 218-3990 during business hours.

Pre-Shipment Cancellations
Notify us immediately if you wish to cancel an order to ensure a full refund before processing. Reach us by phone, live chat (bottom-right corner), or email.

Custom & Made-to-Order Items
Personalized or custom-built products cannot be canceled or refunded once purchased, as production begins immediately. These items are crafted to your specifications and guaranteed to arrive fully functional under warranty. Confirm product customization status by contacting us before ordering.

All sales are final for custom/made-to-order purchases.

Returns & Exchanges
Eligible items may be exchanged, but return shipping costs are the customer’s responsibility. Return eligibility depends on manufacturer policies, which supersede our general 30-day return window (check product pages for brand-specific terms).

Return Fees
Outright returns incur a 20% restocking fee + return shipping. Exchanges may qualify for partial cost coverage. Contact us for case-by-case guidance.

Delivery Timelines
Estimated shipping dates on product pages reflect current supplier data but may shift due to global supply chain challenges (material shortages, manufacturing delays, freight backlogs, etc.). While we expedite orders promptly, delays beyond our control may occur. We appreciate your patience and understanding.

Customer Responsibilities
By purchasing, you agree to:

  • Inspect deliveries immediately; report damages with photos/SKU details to support@arcadeworldusa.com within 24 hours.

  • Cover return shipping and potential restocking fees (typically ~20%) for post-shipment returns.

  • Return items unopened and unused for refunds.

  • Acknowledge shipping estimates are subject to change due to third-party factors.

  • Resolve delays via our team—chargebacks for logistical issues are prohibited.

Damaged Shipments
Note packaging damage upon delivery. Freight claims require photo/video evidence submitted within 24 hours. Unreported exterior damage voids claims.

Warranty Details
Warranties vary by manufacturer (see product pages). Damage from transit must be reported within 30 days; wear-and-tear claims are handled per warranty terms.

BOGO Promotions
Both free/promotional items must be returned together for full refunds. Partial returns receive store credit or replacements minus return shipping fees. Refunds apply only to the original payment method.

Dispute Resolution
We aim to resolve concerns collaboratively. Fraudulent chargebacks will be pursued legally. Contact us first for swift solutions—we’re here to help!

Policy Agreement
By using this site, you accept these terms. Product-specific policies override general guidelines; review individual listings or email support@arcadeworldusa.com for clarifications.

Contact Us
Arcade World USA
Email: support@arcadeworldusa.com
Phone: (307) 218-3990
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EST